Fan Safety Guidelines

UPDATED: 04/11/22

Mask Policy

Face masks are not required, but are highly encouraged. 

Fan Safety Guidelines

• Cashless transactions at all points of sale, including concession stands, bars, and merchandise stands.
• Wristlet, clutch or wallet 4.5''x6.5'' allowed at all entrances. Purses no larger than 14''x14''x6'' will be allowed at designated X-ray entry points. No backpack or large totes allowed. Medical bags and parenting bags are also permitted.  All permitted bags are subject to security inspection.  

Mobile Tickets & Parking Passes

Dallas Mavericks tickets and pre-purchased parking passes will again be fully mobile this season. You can access your tickets and passes through the Dallas Mavs app or your Ticketmaster account.

Guests will go through a minimal-contact security screening.

Please click here for a full list of arena FAQs. 

Wristlet, clutch or wallet 4.5''x6.5'' allowed at all entrances. Purses no larger than 14''x14''x6'' will be allowed at designated X-ray entry points. No backpack or large totes allowed. Medical bags and parenting bags are also permitted.  All permitted bags are subject to security inspection.  

Updated Box Office Hours as of 11/19/21:

Tuesdays & Thursdays 10AM-5PM

Event Days starting at 10AM**all times subject to change

** Box office will open at 11am on December 19, 2022 **

CLOSED:

November 25 – Thanksgiving

December 24-25 & 28-30

Tickets are available for purchase at ticketmaster.com for all upcoming events.

The Box Office is still here to assist you! For any questions, please email aacbox@americanairlinescenter.com. 

Please Note: Beginning on November 1, 2022 the American Airlines Center Box Office is going cashless. Accepted forms of payment include credit or debit cards as well as Apple Pay, Google Pay, or Samsung Pay. 

High touch surfaces and heavily trafficked areas within American Airlines Center will be continuously cleaned and disinfected throughout events.  After every event, all spaces and seating areas will go through an additional rigorous disinfection process. 

Elevators and escalators will be available for use. Eight guests plus elevator attendant allowed per elevator. Elevator and escalator touchpoints will be sanitized regularly.

Face masks are not required, but are highly encouraged. 

Food & beverage operations will maintain the highest standards of compliance with current health and safety regulations. 

• Cashless transactions only. 
• Food and beverage items will be covered when served.
• Condiments, utensils, and straws will be provided in individual packets upon request.
• All contact surfaces will be cleaned in between guest transactions.
• Food and drink is to only be consumed once the guest has returned to their seat and face coverings can be safely (and temporarily) removed. 

American Airlines Center has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, American Airlines Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility. FULL RELEASE HERE

We recommend pre-purchasing parking prior to arrival at ParkWhiz.com.  If you have pre-purchased, leave your window rolled up as you approach parking attendant.  Parking attendant will scan your mobile parking ticket on your phone through your window. 

If guests have not pre-purchased parking, some lots may be available to purchase at arrival.  All parking transactions are credit card & debit card only. 

Restrooms will be sanitized and cleaned frequently. Guests should wash their hands before returning to their seats.

Smoking is not permitted inside of American Airlines Center. Guests can smoke at designated smoking areas, which are typically located at the Patrón Tequileria Patio and Michelob ULTRA Club Patio. All guests must be re-screened prior to entry back into the building.

All tickets will be digital and available on guests’ mobile devices. Tickets purchased from American Airlines Center, Dallas Mavericks or Dallas Stars will be available through the Ticketmaster and American Airlines Center mobile apps.